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EN_Tipco_Annual Report 2014

TIPCO FOODS PUBLIC COMPANY LIMITED The 5 core values are determined according to the alphabets of Tipco with the meanings as follows: T : Teamwork I : Innovation P : Passion C : Commitment O : Openness The company continues to focus on the relationship between Corporate Vision and Core Values with a view to driving sustainable growth. Core Values refer to the commitment to offer quality products and services, which the Company upholds in regard to both internal and external customers of every business unit, with a view to maximizing consumers’ and service users’ satisfaction. This is the key factor that created the culture of good corporate governance, resulting in highly satisfactory response from various customer groups, as evidenced by an average Customer Satisfaction Index of 99.6%, surpassing the set target of 98% The Company also recognizes the importance of employees as the main mechanism to drive the continued growth. Hence, the Employee Opinion Survey (EOS) was conducted to survey the employees’ opinions about the organization in terms of image, reputation, employee welfare, administration and good corporate governance. In 2014, the survey score was 4.63 out of the full score of 5.00, lower than 4.58 of the prior year. The component that has the highest score is anti-corruption followed by social and environmental responsibility. The lowest score goes to variable pay, internal communication and workplace environment, where the management team will be in charge of further improvement. In addition, the Company determines and reviews the Core Competency and Managerial Competency of employees to be in accordance with business goals. The project to develop the potential for executives was developed. The employees at other levels of each department have been evaluated and the individual plans were developed by a measure of Core Competency Index (CCI) in order to reinforce the staff potential and reflect on the career path. The competent employees can learn and develop in every aspect to support the new vision of the Company. The company also conducted a survey of suppliers’ satisfaction and obtained average satisfaction score of 4.75, up from 4.65 in the previous year. The Company also made use of various suggestions for operational improvement by assigning the follow-up duty to responsible persons and establishing specific timelines for action. Periodic reviews of follow-up action were also conducted to ensure good corporate governance and equitable treatment of all stakeholders. Remark: The score of 1-5 represents the rating as follows: 5 – Very Good, 4 – Good, 3 – Fair, 1 and 2 – Need Improvement. PAGE 052/ 053


EN_Tipco_Annual Report 2014
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